As technology advances, the Why Operational commoditization of technology and products progresses, and even if an innovative product is to the market, it is quickly . A typical example of this is the smartphone. Even if a company releases an innovative function, it will be by other companies within a few months and become a common function.
In this situation, in order to establish a
Competitive advantage, it is effective to optimize internal operations that other companies cannot easily imitate, namely the three elements of “quality,” “cost,” and “.”
If you can costs and quickly bring high-quality products and services to market, you can differentiate yourself from your competitors. However, since other companies cannot easily grasp your internal situation, they will wonder, “Why are you growing?”
If you cannot establish a competitive advantage through
Technology, product telegram number list services, or recognition, you should first build an advantage in the elements of operational excellence: quality, cost, and .
Increase customer satisfaction
Operational excellence, through efficient business operations, enables us to deliver high-quality products and services in a timely manner, thereby meeting customer expectations and ultimately leading to customer satisfaction.
Amazon is a good example of this
They are able to deliver products quickly by utilizing warehouse automation, AI-demand forecasting, and an what types of user generated content are the most common? delivery network. Same-day and next-day delivery for Prime members is not just a competition, but also creates value in that products can be after ordering, which leads to stronger brand loyalty.
In addition, by minimizing mistakes and return rates, they are able to gain customer trust and efficiently increase repeat business.
Operational excellence also contributes to strengthening customer support. By automating inquiries using chatbots and AI, customers can solve their problems 24 hours a day, 365 days a year. Rapid responses also lead to a in complaints, which will increase the company’s brand value.
Achieving sustainable growth
In order for a company to continue to grow sustainably in a constantly changing market environment, it is essential that barbados businesses organization operational excellence is not a temporary measure, but is embedded in the company culture. By building a system that promotes continuous improvement rather than merely improving operations, companies can respond flexibly to change and maintain their competitiveness.
Let’s look at the example of Starbucks
In 2024, the company faced serious customer attrition. However, it managed to mitigate the impact by strengthening its operational excellence, particularly by simplifying its menu .
