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WhatsApp Business to connect with your customers and wondering if using it on multiple devices is possible? Well, good news! WhatsApp Business has updated its features to allow you to simultaneously link your account to up to four linked devices and one phone at a time. By subscribing to WhatsApp Business Premium, you can connect up to 10 devices so you and your team can handle customer inquiries more quickly. You can even assign chats to specific agents.
In this article, we’ll guide you on how to use WhatsApp Business on the web, desktop, and other devices by linking them to your phone.
Linking your WhatsApp Business account to multiple devices can help you to stay connected with your customers, even when you’re away from your phone. Here’s how to do it:
Steps to Link a New Device on Whatsapp Business App
Step 1: Update Your WhatsApp Business App
Use WhatsApp Business on Other Devices
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WhatsApp Business on linked devices, all your chats, contacts, and media will be synced. So, you can start a conversation on your phone and continue it on your desktop or web browser.
To manage your linked devices, go to “Linked Devices” in WhatsApp Business settings on your phone. From here, you can unlink any device or view the list of devices linked to your account.
Now, let’s look at two other ways on how you can use WhatsApp Business. Through the WhatsApp app and WhatsApp Business API.
The WhatsApp Business app was created for small businesses and was first set up to work on only two devices at most. But things changed in September 2021. Under a test program, a business can use the app on five devices, but only one can be a phone. You still can’t simultaneously use the free WhatsApp Business app on two phones.
Make chatting easier with chatbots
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be super busy and stressful, especially when there’s a lot to do. If you take too long to respond, customers can get unhappy. That’s why using some automatic help is a good idea.
In Wati, you can use a special tool called a chatbot for WhatsApp. This chatbot can get customer details, answer easy questions, and send customers to the right person on your team. This way, even if many people are working together, no messages are forgotten or missed.
Using Wati for WhatsApp Business lets you set up automatic replies when your team isn’t around. This way, your customers get a response even when your business is closed.
This feature is really helpful because you can’t just ‘shut off’ your WhatsApp when you’re closed. Customers might message you anytime, and with auto-replies, they’ll always get an answer.
