– We start by listening to current issues and setting the target KPIs. Here we also estimate the effect and cost, and clarify the benefits of implementation within the company.
Environment setup (Salesforce integration) –
- After that, install the “KDDI Message Cast for Salesforce” app from the Salesforce AppExchange and perform the initial setup. Specific configuration items include registering the sender phone number, granting permissions, and setting up integration with Salesforce flows (a manual will be provided phone number database with detailed instructions).
KDDI and partner companies have a support system
- Step 3: Start of operation and staff training – Once the system is ready, actual operation will begin. It is advisable to pilot the system with a small number of cases in the initial stage and then fully deploy it after adjusting the operation flow. Even after implementation, in place, and you can receive ongoing support such as responding to technical inquiries and additional requests. By conducting whatsapp call to action button regular reviews and repeatedly tuning the system, such as improving the accuracy of AI responses and adding scenarios, you can enjoy greater effectiveness in the long term.
As described above, the cyprus business directory system can be introduced smoothly through a step-by-step process, and a specialized team will provide thorough support until the system is fully operational. This is a system that even companies introducing AI into their call center operations for the first time can work on with peace of mind.
